When speaking to people in the corporate world, the first question always comes to mind, so how do you make/save us money? Secondly, what am I paying for? The answer is neither clear-cut nor easy. To be frank business, finance, corporate success and the social world are not easy topics. They are grey and messy. Their intersections are organised chaos, yet they work. These intersections either make money or they ‘steal’ money. It is our job to understand your business’ intersections: Which streams cross here? Are they working? Who travels in this intersection and most importantly who or what blocks them?
So let’s unpack this consulting that we claim to do. Understanding your business environment, you need to understand the pieces that build your office. We understand every business can be divided into three main components, The Who, The What and The Where. Then we’ll look at when and why do we step in. The Who: this is everyone, from the top to the bottom. This includes everyone who utilises and enters the where (the space, the office) – CEO, MD, CFO, the desk job’er, the runner, the coalface personnel, the clientele and even the tea lady and office cleaner. Everyone is involved in creating an office atmosphere. But why is this important? Well, your business would come to a messy crash if the tea lady or office cleaner decided not to do their job. Who would push papers or invoices for the CFO to cringe about if it was not for the desk job person? Understanding your offices is understanding the people that enter the stage and play their roles. The What: Your office is not restricted to just the daily workings, policies and procedures. This is literally every action take place in your business environment. From the coffee pot gossip to the fax machine bartering, from the arguments in the board room and the silence in the office. This includes more than just your daily routine activities and pen to paperwork. We understand the what as any action that takes place by the who and within the where. The Where: Your officer is built by more than just the four walls around you. The where is the physical space and structure created in your company, it is the social world that occurs between workers, middle management, senior management, and executive. Each office has a social world, whether you are four people doing wonders, or 400 working like a hive. The importance of understanding your office space is that people interact with this space. Your office can either create a wonderful environment or a dreaded space to tread in. This is the space in which everything occurs. Well if you are reading this you probably have an office environment. Yes. The Where. Now who enters that space, who is allowed access? The who. What are you doing in your office? The what. In an ideal world, we all get along at work, we’re all professional and things flow easily. But unfortunately, we’re in the real world. There are power dynamics, social dynamics, business dynamics - all of which is influenced by each other. SO how do we make you money? Well by saving you effort and social disputes. By co-creating order. Or rather by assisting you relieving the stress and reimagining your business environment. In today’s business environment financial success is measured through a cost-to-company index. Money received for product or service divided by the resources required to produce the product or services to the client. Your company resources include the hours worked to complete and provided an adequate service; The cost involved; the papers, clips, and pens. The people involved and the skills used from start to finish; and the space that this all took place. By optimizing this process, you increase your profit margin – and that is what we all want. So where do we come in? What makes a [Dis]order consultant different? Well, we look at what works, what does not, who creates the rules, who enforces them, what happens when the rules are not met. So we look at the blocks that build your company and we ask do you have the best blocks? Or do these blocks need work? We refuse to say buy new blocks, the blocks might be A-OK, where they are, but the where might need some work. It is a foul practice of the day that our first instinct is to throw away our blocks – thinking it is the best option. When in truth it can cost the company severely. We observe power structures. We observe the process. We observe how people react and interact with structure and process. As a [Dis]order consultant we look at your world and identify the problems, we teach you an understanding of these problems – where do they come from, and how do we manage them. We understand that slow process, disgruntle staff, misuse of power, and unequal environments create the breeding grounds for resources to be wasted. Finally, we take in account possible deviance, criminality, and disorder. We don’t see everyone as criminal or possible thieves, we do however see space as providing the opportunity to deviate. Let us help you, help your business into a more productive working environment.
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February 2018
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